COVID-19 UPDATE: Due to the ongoing restrictions on movement and postage, we are experiencing delays in the dispatch and delivery of our charms. We still aim to get charms ready for dispatch within 1-3 working days, however the Post Office and Royal Mail have restrictions on posting. Please be patient with orders, and use the provided tracking number to check on the progress of your order.
All orders will be delivered using Royal Mail. UK orders will be sent via their Royal Mail 1st Class Recorded service as standard - which is fully insured up to the value of £50.00 GBP. We highly recommend upgrading to Royal Mail Special Delivery, where the charm is guarenteed to arrive by 1pm the following day and is fully insured up to the retail value of the charm.
Should any charms not get to you by the expected time - please contact us and we will chase this up with Royal Mail. Should your charm be lost in the post - we will directly transfer any compensation from Royal Mail to you. Please allow 1-3 working days for Antique Charms UK to process and dispatch your order after payment and then a further one day for Special Delivery and up to three days for Recorded delivery.
Customers from outside the United Kingdom will have their charm/s delivered using Royal Mail International Signed and Tracked service - where the charm is fully insured, tracked and requires signature upon delivery.
In most cases, there will be no additional customs charges on international orders - however should the delivery incur customs charges - it will be the responsability of the customer to pay these.
Both Recorded and Special Delivery require a signature on delivery. Please ensure that for the expected delivery date - there is someone available at the address to sign for the charm, or to collect from the relevant collection point.
All charms will be inspected before dispach, and will be cleaned and fitted with a new loop (If required). The charm will be sent in a padded box, sealed in a padded envolope to prevent damage.
Please contact us if you have any questions or problems regarding shipping/delivery or visit www.royalmail.com